Peter and Christine experience with Grupo Platinum

We had toyed with the idea of buying a holiday home in Spain for quite a while, then one day we decided that “Life’s too short”, so instead of waiting forever, we’d take the plunge and do it! We researched extensively on the internet and visited the “Place in The Sun” exhibition in Birmingham.

There we met and discussed our requirements face to face with lots of agents but it was Caroline at Grupo Platinum in San Juan De Los Terreros who most impressed us. In fact, she hadn’t come to the UK for the exhibition, I’m sure she doesn’t need to!. We had contact with Caroline whilst searching the web. From initial phone calls and e-mails she took the time and trouble to listen to what we wanted. With no “hard sell”, a genuine desire to help, coupled with the skills to match and guide us to the right properties, she has been absolutely brilliant. She goes way beyond our normal expectations of an estate agent. On our first visit we didn’t hire a car. Caroline took the time to spend 2 days driving us around for viewings and much more. We flew over to Spain with a set of criteria/wish list that we’d fixed in our minds. Grupo Platinum had prepared a series of viewings based on our exact requirements but, what we thought we wanted looking at pictures on the internet and what we actually bought were completely different!

Caroline was brilliant throughout the whole process. Unlike a lot of agents we spoke to, she took the time to listen and help us evolve our criteria instead of just presenting properties and chasing a sale as quickly as possible. She is thoroughly professional and helped guide us through the whole process of buying in Spain. She introduced us to an independent Spanish Lawyer, took us to GCEN Currency Exchange (who have actually saved us over £10,000 because of the exchange rates they secured us whilst buying the property) advised us on where to open a Spanish Bank account, dealt with the folk at TM Group who are building our apartment to ensure all our choices and adaptations (locks, heated towel rails etc.) are completed to our satisfaction. She showed us how we could save even more money (or get better quality for the same price) by buying some of the furniture through the tried and trusted local suppliers she has developed a rapport with, and helped sort out a bespoke electrical package from the building company. She has even assisted us with storeage while we await its completion! As our apartment will be primarily a Holiday home and, because of the excellent service shown in the buying process, we will continue to use GrupoPlatinum as our letting agent (they will also take care of the servicing of the apartment).

Caroline has a real pride, enthusiasm and detailed knowledge of the area and, on the way to and from viewings, showed us around San Juan de los Terreros all the way to Mojácar and Aguilas, pointing out the hidden gems, beaches, bars and villages that make Almería such an extraordinary place. Most importantly, she also knew when to “pull back” and leave us the time and breathing space to explore, discover and make our decision independently without any pressure. We know that we have been time consuming clients, quick to judge, change our minds frequently, have lots of questions and expect the very best. Quite simply, in our opinion the professional service and attention we received from Grupo Platinum has been second to none. Caroline has gone way beyond any expectations we had of an estate agent. How many times do you come away from a process confident the brilliant service will continue “after the deal has been done” And, how many times do you feel you’ve gained a real friend! Thank you Caroline and everyone at Grupo Platinum.

Peter & Christine

May 2016